Professional Portfolio

Senior Leader with extensive experience in Tier 2 application production support, SQL optimization, and large-scale IT project management.

Databases & Tools: SQL, DB2, DataGrip, Splunk, Tableau

Systems: LINUX/UNIX, Windows Server, CA Workload Autosys

Operations: ServiceNow, PAC2000, SLA Management, Data Center Recovery

Wells Fargo | Chandler, AZ | 2023 – Present

Distribution Architecture: Leading a high-impact project to update communication channels for over 90 core applications, ensuring seamless integration between monitoring tools and business requirements.
Database Engineering: Executing DB2 maintenance and processing 42% of monthly data updates using SQL and DataGrip to ensure 100% data integrity.
SLA Management: Maintaining a 95% accuracy rate for internal and external client support within the Lease Connect ecosystem.
Disaster Recovery: Successfully executed a data center switch and recovery event, meeting 100% of enterprise recovery goals and procedures.
Leadership: Facilitating weekly cross-functional meetings to identify systemic issues and implement proactive mitigation strategies.

Wells Fargo | Chandler, AZ | 2016 – 2023

Performance Optimization: Spearheaded initiatives that reduced incident resolution times by 82% over a three-year period (2019–2022).
Business Intelligence: Engineered high-visibility Incident Resolution scorecards and dashboards using Tableau and SharePoint for executive-level reporting.
Process Engineering: Developed and enhanced standard operating procedures (SOPs) for user request management and problem ticket resolution.
Stakeholder Relations: Served as the primary coordinator for support activities, aligning IT department workflows with partner business needs.

Winona State University | Winona, MN | 2015 – 2016

Infrastructure Support: Provided Tier 1 & 2 support for mixed Mac/Windows environments and peripherals.
Asset Management: Managed reporting workflows for hardware and software licensing, ensuring compliance across the university campus.

Bachelor of Science in Business Administration & Computer Science
Winona State University | Dual Minor in MIS and Management

Microsoft Certified: Azure Fundamentals (AZ-900)